Home Delivery FAQs
Everything you need to know about getting your Tiny Turtle goodies delivered straight to your door.
🚚 Do We Deliver to You?
Enter your postcode below to check whether Tiny Turtle delivers to your area.
What Happens on Delivery Day?
We keep you in the loop from the moment your order heads out until it's safely at your door.
Morning of Delivery
You'll receive an email with your estimated delivery time and a tracking link so you can follow your order throughout the day.
One Stop Away
We'll send you another email when your driver is one stop away, so you know your meals are nearly there!
Delivered!
You'll receive an email and SMS with photo proof of delivery. Your meals will be left safely at your door unless you've given us other instructions.
Ordering & Delivery
Where do you deliver?
We deliver across our serviced areas in Western Australia. Use the postcode checker above to see whether your area is covered. Available delivery dates are shown when you place your order.
How much does home delivery cost?
FREE standard delivery on orders over $99! Standard delivery is $9.95 for orders below $99.
Can I choose my delivery day?
Yes! Available delivery days depend on your suburb. You'll be able to select an available delivery date when placing your order.
When is the cut-off for placing my order?
Orders close at 5pm the day before your scheduled delivery. We recommend ordering early to secure your preferred date.
Do you offer same-day delivery?
Yes, same-day delivery may be available for an additional fee. If you can't see the same-day option in your cart, please contact us for a delivery quote.
Can I add something to an existing order?
Of course! As long as your order hasn't been packed for delivery, contact us and we'll do our best to add your extra goodies. We can send you an invoice for the additional items.
Tracking & Receiving Your Order
How do I track my delivery?
On the morning of delivery, you'll receive an email containing your estimated delivery time and a tracking link. Click the link to follow your delivery throughout the day.
You'll also receive an email when your driver is one stop away, followed by an email and SMS with photo proof once your order has been delivered.
Do I need to be home for delivery?
Nope! Our driver will leave your order safely at your door unless you've provided alternative delivery instructions.
How will my frozen meals stay cold?
All orders are packed in insulated delivery boxes with an ice pack to help maintain their temperature.
If you expect your order to be left outside for more than four hours, please let us know in advance so we can make alternative arrangements. Transfer your meals to your freezer as soon as possible after receiving them.
What do I do with the insulated box and ice pack?
We love reusing our packaging! Please keep your insulated box and ice pack clean and dry, then leave them outside for collection on your next delivery.
Changes & Problems
Can I change or cancel my delivery?
Please contact us as soon as possible and before your order is dispatched. We'll do our best to help.
What if there's a problem with my order?
If your order arrives damaged, incorrect or spoiled, please contact us within 24 hours with photos of the issue. We'll help arrange a replacement or refund where appropriate, in accordance with your consumer rights.
