Pickup FAQs
Picking up your little one's favourite meals couldn't be easier. Here's everything you need to know!
Your Order Is Ready for Pickup!
All pickup orders are available for immediate collection during opening hours. No need to wait for a text or email — just pop into your selected Tiny Turtle store!
Where to Collect
📍 Balcatta
Address
Unit 9, 10 Geddes Street
Balcatta WA 6021
Opening Hours
Monday–Friday
6:00am–4:00pm
📍 Booragoon
Address
Unit 10, 26 Shields Crescent
Booragoon WA 6154
Opening Hours
Monday–Friday
9:30am–4:00pm
Pickup Questions
When will my order be ready?
Immediately! Once you've placed your order, it's available for collection during our opening hours at the store you selected at checkout.
Do I need to wait for a ready-for-pickup notification?
Nope! There's no need to wait for a separate email or SMS. Your order is available for immediate collection during opening hours.
Do I need to book a pickup time?
No booking needed. Simply visit your selected store during opening hours after placing your order.
What should I bring when collecting my order?
Please bring a cooler bag to help keep your frozen meals cold on the journey home.
It's also helpful to have your order confirmation or order number handy.
Can I shop in-store without placing an order?
Absolutely! You're welcome to visit either our Balcatta or Booragoon store and shop without placing a pre-order.
Changes & Problems
Can I change or cancel my pickup order?
Please contact us as soon as possible. We'll do our best to help before your order is collected.
What if something is wrong with my order?
If your order is incorrect, damaged or spoiled, please contact us within 24 hours of collection with photos of the issue. We'll arrange a replacement or refund where appropriate.
Due to food safety requirements, we can't accept returns or offer refunds for food products simply because they've already been collected.
